Shipping info:
Do you ship internationally?
Unfortunately, I can only ship in North America at this time :( apologies about this!
How long does it take to process pre orders before they are shipped out?
Please allow approximately 2-3 weeks for your print order to be processed before being delivered to the post office for shipping. This is because each print is made per order. All orders are shipped out from Vancouver, BC.
How long it will take to receive my order once it has shipped?
Within North America: Approximately 1-3 weeks. For US-bound parcels, there may be customs delays at the border.
Once I ship out orders, I can no longer control how long it will take for it to arrive. All my delivery times listed are estimates, not guarantees. Please keep this in mind before you place your order.
**Please note, this shop is not responsible for any customs duties you may encounter upon the arrival of your purchase. By purchasing from this shop you agree that you may need to pay duties on top of your order**
Do you offer rush orders?
I'm not able to accomodate requests for rush orders at this time.
My order never made it to my address! Can you send me another one?
I am not able to accept responsibility for lost-in-transit orders, unless there was an error made inputting the address on my end. Please ensure that you have entered your address correctly before you place your order. It is recommended that you select a shipping option that offers tracking at checkout if you are worried about your order getting lost. If your order ends up being shipped back to me by the carrier, you can a) request for it to be res-sent and pay for new shipping, or b) refunded minus the shipping cost.
Canadian customers: Please wait 2 weeks after receiving your shipping confirmation before inquiring about a missing order.
US customers: Please wait 3 weeks after receiving your shipping confirmation before inquiring about a missing order.
Further info about tracking your order:
If you select a shipping option with tracking, you will receive an email from my shop when your order has been sent out, which will include the tracking info. If for any reason you don't receive the email, get in touch and I will re-send it.
Note: If you select standard shipping, you will still receive a confirmation email from my shop but there will be no tracking available. Please note that I too am not able to track orders sent via standard shipping.